Terms and Conditions- Red Robin Cottage

The Agreement: 

The rental agreement is between the Guest and the Owner. The contract is deemed to have been made once the Guest has paid a deposit and the Owner has dispatched a confirmation of booking. The guest must be over 18 years of age at the time of booking.

Payment: For bookings made more than 8 weeks before arrival, a deposit (part payment) of 25% of the total cost of the holiday, is required. The balance is due 8 weeks before the holiday commences. For bookings made less than 8 weeks before arrival, the total amount is payable in full on booking.

The Guest agrees to pay the balance of the payment EIGHT(8) weeks before the holiday is due to start. Email reminders are sent, but delivery cannot be guaranteed. Where a guest fails to pay their balance by the due date the booking may be cancelled, and the deposit retained.

Payment terms will be adapted throughout the pandemic to ensure ease of refunds.

Cleaning: The Guest is responsible for leaving the accommodation in good order and in a clean condition;.

Number of People using Holiday Accommodation: The owners permit the Guest and members of the guest's party (but no one else) to occupy the property for holiday purposes only. No more than the maximum number of  TWO persons may occupy the property unless by prior written agreement with the Owner. 

Arrival/Departure: The property will be available for occupation from 4pm on the first day of the holiday and must be vacated by 10.00 am on the last day. This is due to the additional time taken to prepare a cottage due to COVID 19

Cancellation or Changes by the Guest:  If you cancel your holiday more than 8 weeks before it is due to start then your deposit will be forfeit. If you cancel less than 8 weeks prior to the holiday then the full balance remains due and is not refundable. We strongly advise that you take out comprehensive travel insurance. Once the holiday is booked the Guest has entered into a legally binding contract. If the Guest cancels, for whatever reason (including medical and weather related) then no refund of the deposit will be due, and within 8 weeks of the holiday no refund of the full balance is due. Cancellations must be notified in writing (including by email) to the Owner immediately.

The Owner will endeavour to re-let the property and if successful may at their discretion allow the guest to transfer to alternate dates and/or accommodation The expenses incurred in re-letting will be at the discretion of the Owner. We recommend and expect that the guest will have or will take out a holiday insurance policy (which includes cancellation insurance covering sickness and unavoidable reasons for cancellation) prior to their stay.

Cancellations will be accepted under the government restrictions due to COVID.

Pets The guest may only bring such pets as are booked in by the guest at the time of booking. 

• Dogs must be under strict control at all times while at or in the Cottage.
• Any fouling must be cleared up.
• The dog owner must bring the dogs bed or basket for sleeping in.
• Please use the towels and throws provided to cover the furniture before the dog/s are allowed to sit on the furniture and hair must be cleared up before departing.
• Dog owners must ensure that their pets are free from parasites and fleas before they occupy the cottage. 
• The guest will be liable for any damage caused by any guests dogs. Any damage must be reported to the owner immediately.
• No garden is guaranteed as secure for dogs even if described as private or enclosed.

Guest Responsibility: The supervision of children, babies, dogs and any adults requiring care remains the responsibility of the guest at all times.

Guests should put all furniture etc back to where it was at the beginning of the rental period. Guests should not leave any items at the property and, if left, the owner has the right to charge for the removal, return or disposal of those items.

Damage, Loss, Theft: Guests agree to inform owners of any damage or loss however caused, excluding reasonable wear and tear incurred during occupation. Guests should not remove any item from the property. The owner may ask for reasonable replacement costs. 

Nuisance: Guests should not cause nuisance or annoyance to occupants of any nearby property.

Access: Guests must allow reasonable access to the property by the owner for maintenance given reasonable notice. 

Liability: The owner cannot accept responsibility for any material loss, damage, additional expense or inconvenience directly or indirectly caused by or arising out of the property, its plumbing, gas, electrical services or exceptional weather. No responsibility is accepted for loss or damage of property, (including pets), vehicles or vehicle contents belonging to the guest or any member of the party during their occupancy.

The maximum liability accepted by the owner will be the total cost of the holiday as paid by the guest to the agent. No other expenses such as travelling costs or alternative accommodation will be accepted.

Cancellation by Owners: The owner reserves the right to refuse any booking and to cancel any bookings already made if the property is unavailable (eg through fire, flood, etc) for any reason whatsoever, subject to a full refund of all monies paid (but no further liability). The owner shall be under any other liability if such cancellation occurs. 

Force Majeure: The owner cannot accept responsibility or liability for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government or public authority, or any other event outside our control.

COVID 19: If access to the cottage is denied by government enforcement due to COVID 19 or any other pandemic, then a full refund will be given likewise if the guest is unable to leave the home area due to government lockdown or restrictions then once a again a full refund will be given,

Waiver: The failure of the owner to enforce or exercise, at any time or for any period of time, any term of, or any right pursuant to this agreement does not constitute and shall not be construed as a waiver of such term or right.

Complaints procedure: In the event of there being a cause for complaint, please contact the owner who will take up the complaint. It is important that this is done whilst you are still at the property so that action if necessary can be taken as soon as possible.